Refund Policy

If the filing request has not been sent yet, you get your money back. If it was sent and rejected through our error, you get your money back. Once the designation is on file the service has been performed and the $45.00 is not refundable.

• You ask before the filing request has been sent, for any reason or none.
• The filing cannot be completed.
• The filing is rejected because of an error on our side, and we cannot correct it and send the request again.
• You were charged twice for the same designation.

• The designation is on file and you have changed your mind, or moved to a different process agent. You can replace the designation at any time with a new BOC-3, but the request we sent was still sent.
• Your operating authority was refused or delayed for a reason unrelated to the BOC-3. The BOC-3 is one requirement of several and we have no influence over the rest.
• The filing was rejected because details you confirmed at checkout were wrong. We correct and resend once at no charge, which is the better outcome for you than a refund.

A UCR registration is priced differently from a BOC-3 and the refund boundary follows the money rather than the calendar. Most of what you pay for a UCR is the registration fee itself, which is set by the participating states and which we collect and remit to your base state in full. Our own service fee is the remainder.

• Before we submit the registration — a full refund of both parts, for any reason or none, including an order we are still holding because your fleet size needed checking by hand.
• After we submit it — no refund of either part. The state has the registration fee by then and does not return it to us, and the service has been performed. Ask and we will tell you the date it was submitted.
• We could not complete the registration at all, or you were charged twice for the same registration year — a full refund of both parts.

If you bought a UCR and a BOC-3 together as one payment, they are two filings under one charge and each is judged on its own. We work out the refundable portion and return that amount to the card you used; the rest of the payment stands.

Email support@milepostfilings.com with your USDOT number. A person reads it. We do not require a reason and we do not have a form.

Approved refunds go back to the original card. Stripe usually takes five to ten business days to show it, which is their timing, not ours.

If you do not recognise a charge, please write to us before disputing it. Your statement shows a short descriptor rather than our full name, and most disputes we see are somebody who simply did not recognise it. We refund a genuine mistake immediately.